FAQ

ANSWERS TO YOUR QUESTIONS

General Information

WHERE ARE YOUR RETAIL LOCATIONS?
1. Erins Mills Mall -  5100 Erin Mills Pkwy, Mississauga, ON L5M 4Z5
2. Huron Ontario - 28 Dundas St E, Mississauga, ON L5A 1W2
ARE ALL YOUR ITEMS AUTHENTIC?
Orders are shipped within 48 hours of being placed. Delivery time varies, but is usually completed within 4 business days. 
ARE THERE RETURNS?
Due to the exclusive nature of the products which we sell there are NO RETURNS OR EXCHANGES.
- Express (2-3 Business Days)

Shipping Information

DO WE SHIP INTERNATIONALLY?
No, we currently only ship within Canada.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Orders are shipped within 48 hours of being placed. Delivery time varies, but is usually completed within 4 business days. 
I RECEIVED THE WRONG ITEM, NOW WHAT?
We are so sorry for this unfortunate mix up, please contact customer service here and we will resolve the issue for you without hesitation.
WHAT SHIPPING METHODS ARE AVAILABLE?
- Standard (5-7 Business Days)
- Express (2-3 Business Days).
HOW DO I TRACK MY ORDER?
You will receive a tracking number following your order.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major Debit & Credit Cards.
IS BUYING ON-LINE SAFE?
Yes, all your personal information will be kept private and secure.